"THE INTERNET MOON" - DELIVERY POLICY

Last Updated November 30th, 2018

DEFINITIONS

PROVIDER is the company "The Internet Moon LLC", which is based on United States and operates internationally by means of Internet hosted services. SITE is the web site and set of services hosted at the Internet domain and subdomains under "theinternetmoon.com", which belongs to the PROVIDER. SPACE is a single contiguous, delimited, well-defined and fixed-size area in the surface of the virtual sphere that the SITE presents to users; since the sphere is virtual, so is the SPACE area, and so is the SPACE itself; there is currently no actual physical space, and there might never be. The SPACE is classified as a virtual product or service, that is only present at the SITE or other media that belongs to the PROVIDER. The SPACE is NOT a physical good, and is NOT a digital product that can be downloaded. CUSTOMER is the person or entity that purchases a SPACE from the PROVIDER.

TERMS OF DELIVERY

1. The CUSTOMER must take basic precautions for online transactions, including but not limited to a) use a personal or secure device; b) use reputable anti-virus or anti-malware solutions; c) use a reputable web browser; d) use secure authentication practices, such as not sharing the password and updating it regularly; e) keep the software up-to-date; f) only visit safe websites; g) confirm that visited websites, including the SITE itself, are classified as safe or encrypted by the browser.

2. The CUSTOMER must maintain an active account in the SITE, in order to manage the SPACE that is being purchased. The CUSTOMER understands and agrees that without an active account, or if the CUSTOMER loses access to such account, certain features and benefits will not be available.

3. The CUSTOMER must initiate the purchase using the SITE or other method explicitly authorized by the PROVIDER. The PROVIDER takes no responsibility for any transaction or operation performed without explicit control and consent of the PROVIDER.

4. The CUSTOMER must fulfill the purchase instructions presented by the SITE, also known as "checkout". The SITE may charge the CUSTOMER directly, or redirect the CUSTOMER to an external payment service such as Paypal, 2Checkout, TransferWise, Google Pay, Amazon Pay, Apple Pay or other. The delivery is subject to have the CUSTOMER careful following the presented instructions. The SITE will clearly indicate when the purchase procedure is finished.

5. Once the purchase procedure is properly finished, the SPACE will be automatically transferred to the CUSTOMER, which will be able to manage it using the SITE and an active account. The transfer is not a zero-time operation and typically takes under 5 minutes. However, in case the transfer fails, the CUSTOMER may contact the PROVIDER, which will have 48 business hours since contact time to resolve the problem. The resolution may be finalizing the transfer, or providing a refund limited to the amount paid in the purchase.

6. Each SPACE can be acquired by a single CUSTOMER only. If multiple parties attempt to acquire the same SPACE, only one will receive it. For the vast majority of such cases, the other parties will not be charged at all. However, in the rare advent of the CUSTOMER being wrongly charged, the CUSTOMER must contact the PROVIDER and request a refund.

7. THIS DOCUMENT, "DELIVERY POLICY", REFERS TO DELIVERY ONLY. WHEN THE CUSTOMER ACQUIRES GOODS OR SERVICES FROM THE PROVIDER, INCLUDING THE SPACE, OTHER TERMS MAY APPLY.

END OF DELIVERY POLICY